Energenie warrants its products will be free from defects in materials and workmanship for a specific length of time from date of purchase. Warranty periods vary by product and are defined at the bottom of this document. If the product proves defective during the warranty period, Energenie, at its option, will: replace or provide a refund at the current value. This warranty is valid only for the original purchaser of products purchased from an authorised Energenie reseller or from the energenie4u.co.uk. Except where prohibited by law the warranty is non-transferable. An original sales receipt or valid copy the receipt is required to establish purchase date and original purchaser.
Limitation of Warranty
- Connection to a faulty power source
- Alteration, Modification, Disassembly or unauthorised repair
- Improper use of product
- Normal wear and tear
- User inflicted intentional or accidental damage
- Any other cause not resulting from defects in materials or workmanship.
This Warranty is void if any manufacturer labels or stickers have been removed or altered, or if any counterfeit labels are found on the product. Any counterfeit products are excluded from warranty and will only be returned at the expense of the sender.
Discontinued or Unavailable Products
Energenie will attempt to replace all products with the same product as originally purchased. In the event Energenie is unable to replace product with the same product purchased, Energenie, at its option will: replace that product with a product of similar function and equal or greater value, or provide a refund at the current value.
This warranty is valid for a minimum of 12 months, however individual products warranties will vary.